50% advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys like Palace on Wheels, hotel or resort bookings during the high peak tourist season (X-Mas, New Year) full payment is required to be sent in advance.
Payment can be made by Credit Card/Debit Card through our secured online payment gateway system, by Bank Transfer, Cash payment to our offices in your city or by Demand Draft / Cheque. All payments should be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Policy Regarding Cancellation / No Show / Early Departure
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
60 days & prior to arrival - 10% of the tour/service cost.
59 days to 30 days prior to arrival - 25% of the tour/service cost.
29 days to 15 days prior to arrival - 50% of the tour/service cost.
14 days to 08 days prior to arrival – 75% of the tour/service cost.
07 days & less, prior to arrival or no show - NO REFUND.
Please note - Irrespective of above mentioned cancellations slabs - in case of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Cancellation stage: 10 or more days prior to departure.
The initial booking amount will be forfeited. In case you have paid 100% of the package cost as the initial booking amount or first payment, a Encounter Andaman Tour executive will share details of the non-refundable services included in the package (as per the confirmation email shared with you at the time of booking). The balance amount after deducting the cost of the non-refundable services, will be refunded to you.
Cancellation stage: less than 10 days prior to departure.
No refund will be provided upon cancellation done within 10 days before departure